CBD Truth Finder

Charlotte's Web Review

By Amie B.

Updated April 23, 2022

Are you looking for an unbiased and thorough Charlotte’s Web review? Interested in discovering what their best CBD oil products are? Excellent! Let’s get right into it. 

Charlotte’s Web earned an overall score of 45%. This is based on the points they earned in the following categories:

  85% in Trust and Transparency. 

  95% in Ingredients because they do a good job of using natural ingredients, overall. One of the oil drops is USDA-certified organic.

  0% in Lab Testing from “deal-breaker” problems, making it impossible to verify that the results are trustworthy or valid. 

  0% in Product Safety based on not having reliable lab testing. 

  Check out the original scoring sheet here

  •   Charlotte’s Web has been in business since 2013. 
  •   The product line includes oil drops, capsules, gummies, topicals, and pet CBD.
  •   They offer full-spectrum, broad-spectrum, and isolate CBD formulations (differences).
  •   Prices are below average at roughly $0.07 per milligram of CBD (what should it cost?). 
  •   Shipping is free on orders over $74 (before tax and after any discounts). Orders less than that have a flat fee of $8.99.
  •   There is a rewards program.
  •   Save 25% on your first order and 20% after that with the subscription program.
  •   They offer a 20% discount through the assistance program for veterans, military, nurses, teachers/students, and first responders. 

Go To...

Trust and Transparency

How straightforward and trustworthy is this company?

 There are product reviews on the website. They have a 1.8-star rating on Trustpilot based on 26 reviews. With the Better Business Bureau (BBB), they have an F standing, aren’t accredited, have a warning alert attached to them (based on a pattern of complaints), and a 3.48-star rating based on 54 reviews. 

  The return policy is a 30-day money back satisfaction guarantee. 

  I’ve reached out to customer service multiple times over the last year with questions and have never gotten a response. 


Are they natural and high-quality?

  As I already mentioned, the ingredients are all-natural, except for some of the topicals.

 In the product page description, it’s made to seem as if the CBD Cream is formulated with five natural ingredients (screenshot). Oddly, there’s no actual ingredients list but I was able to find a photo of the packaging elsewhere. It tells a very different story with a long list of ingredients, some of which are artificial (screenshot) . 

   The  USDA-certified Organic Oil Drops (60mg) have a smooth taste because CO2 (natural compressed gas) is used for extraction (pulling the CBD from the hemp). 

   The Original Formula Oil Drops (50mg), have a strong earthy taste because a solvent (alcohol) is used for extraction, although there is a flavoring option.

Lab Testing

Is there Certificate of Analysis (COA) lab testing?

  There’s a major lack of transparency in that lab results aren’t available on the website unless you’ve already purchased a product and have the lot number. There are a few examples posted but that’s it. Yikes!

The purpose of CBD oil companies using an outside and independent lab for testing is to provide a neutral, unbiased, and verifiable source of information for consumers. With independent testing, a company can’t alter in-house results or publish inaccurate information

  Unfortunately, instead of using an independent lab for testing, Charlotte’s Web does everything in-house (screenshot example). Take a look at this screenshot for reasons why it’s always a deal-breaker. Since in-house lab testing is a lot like grading your own final exam, there’s no way to verify that any of the Charlotte’s Web lab results are trustworthy or valid.

Product Safety

What are the results of the COA lab testing?

  Another red flag is that Charlotte’s Web currently reports all of their lab testing results for contaminants in a way that hides the actual results

  All consumers get to see is that the contaminant passed (screenshot example). This can mean that the contaminant was detected, with it ranging anywhere from trace amounts, all the way up to the amount limit to still pass. Or, it can mean that the contaminant wasn’t detected in any amount

  Either way, consumers will never be the wiser about what’s actually in the CBD oil. 

Best Products

CBD Truth Finder can’t recommend products from unranked companies and I’m in no way affiliated with Charlotte’s Web. That being said, these are their best CBD oil products (what this is based on):

Oil Drops

  The full-spectrum certified organic Oil Drops have 60mg of CBD per serving and come in strengths of 1,800mg and 6,000mg.

  These have a mostly smooth taste but there are three flavor options such as lemon twist. 

  Equally good are the full-spectrum Original Formula Oil Drops that have 50mg of CBD per serving.  

  As mentioned, these tend to have a strong earthy taste but you can opt for mint chocolate flavoring


  These Capsules are full-spectrum and available in 15mg or 25mg (each). 

  Choose from quantities of 30, 60, or 90 capsules (per container).

  Capsules make dosing easy, accurate, and consistent. 


  The full-spectrum Daily Wellness Gummies come in either 15mg or 25mg each (60 gummies per bottle). 

  The raspberry lime flavoring is all-natural and the coloring comes from fruit juice. 

Download My Free Guide:

"How To Find a CBD Oil That Works: Three Steps to Real Relief"

Using this guide, you’ll quickly be able to:

  1. Determine the right CBD formulation.
  2. Find the right product type.
  3. Choose a top-quality product for your  needs.